FAQ

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Q

How do I register for an online account?

 

Q

Do I need to be a hairdresser or beautician to buy your products?

No, our products are available for anyone to purchase.

Q

I want to change my contact details; how do I do this?

 

Q

How long does it take to process my order?

Orders placed before 12:30 pm AEST on weekdays (excluding SA public holidays) we will endeavour to dispatch the same day. Delays may occur if address details are invalid or we need to contact you with order issues.Our delivery provider delivers Monday to Friday, excluding Public Holidays. Delivery delays may also occur during the Christmas, New Year and Easter Public Holiday periods. Please contact us for more information.Deliveries for orders over the value of $40 in Australia are free. Orders under $40 in Australia will incur a $12.00 delivery charge. International shipping is not currently available.

Q

Can I cancel or change my order?

 

Q

How much will my shipping cost?

 

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How long will my order take to ship?

 

Q

Do you accept returns or exchanges?

We are happy to provide a refund and/or exchange on full-priced items if goods are returned new, unused and with packaging untouched. Returns that are damaged, soiled or altered may not be accepted unless they were received in this condition originally (i.e. damaged in transit).Please email us to obtain our returns form

Q

Can I return or exchange an item?

If your product is damaged or faulty in any of the following ways;

  • Broken packaging
  • Product has leaked
  • Cap or seal is broken
  • Product is discoloured, separated or has an unusual consistency or smell

Then you may be eligible for a refund or replacement. However, these issues rarely occur as we have extremely high-quality control standards

Q

Do you deliver overseas?

Yes, we do have international shipping options available and currently deliver to the following countries;

Q

What happens if an item I order is out of stock?

If one of your ordered items is out of stock or discontinued, we will contact you to organise an alternative, either by notifying you when the product is back in stock or suggesting a different product. If neither of these options is suitable we will simply process a refund.

Q

How long does it take to process my order?

 

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Are your products cruelty-free?

 

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Are your products vegan?

 

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Are your products all-natural?