FAQ

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Q

I want to change my contact details; how do I do this?

Simply log in to your account, click on the address section, delete your old address then add your new one.

Q

How long does it take to process my order?

We will endeavour to process and dispatch all orders received before 12:30pm AEST Monday-Friday, on the same day (excluding SA public holidays). Our delivery provider delivers Monday to Friday, excluding Public Holidays. Delivery delays may occur during the Holiday periods. Please contact us for more information.

Q

Can I cancel or change my order?

Please contact us as soon as possible to ensure changes are made prior to shipping.

Q

How much will my shipping cost?

Deliveries for orders over $50 are FREIGHT FREE. Australia only. Orders under $50 will incur a $12.00 delivery charge. International shipping is not currently available.

Q

How long will my order take to ship?

We will endeavour to dispatch all orders received before 12:30pm AEST Monday-Friday the same day (excluding SA public holidays). Our delivery provider delivers Monday to Friday, excluding Public Holidays. Delivery delays may occur during the Holiday periods. Please contact us for more information.

Q

Do you accept returns or exchanges?

We are happy to provide a refund or exchange on full-priced items if goods are damaged or faulty in any of the following ways: Faulty Product, Faulty Packaging, Leaking Product, Broken Cap or Seal. However, these issues rarely occur as we have extremely high-quality control standards. Please email us to obtain a returns form.

Returns that are damaged, soiled or altered may not be accepted unless they were received in this condition originally (i.e. damaged in transit).

All claims must be submitted within 21 days of purchase.

Q

Do you deliver overseas?

International shipping is available to some countries upon request. Please contact us for more information.

Q

What happens if an item I order is out of stock?

We will contact you to notify you of estimated availability date.

Q

Are your products cruelty-free and vegan friendly?

Natural Look believes that all life is precious. That is why we are against any form of animal testing. Natural Look products are Cruelty Free and Vegan Friendly because innocent animals should never pay the price for our beauty and feeling good.

Q

Are your products natural?

Natural Look products are made with natural; organic, plantā€based ingredients and are formulated using only the finest quality Pro-Vitamins, Herbal Extracts and Essential Oils.